Privacy Policy

This Privacy Policy explains how DeepPure Cleaning Ltd ("we", "us", "our") collects, uses, and protects personal information that you provide when using the deeppurecleaning.co.uk website or submitting enquiries to us.

We take the privacy of individuals seriously. This policy is intended to be clear and transparent about how we handle your information.

Who We Are

DeepPure Cleaning Ltd is a company registered in England and Wales. Company Number: 17315429. Registered address: Flat 14, 21 Grosvenor Gate, Leicester, LE5 0TL, United Kingdom.

Contact email: [email protected]

What Information We Collect

We collect personal information when you:

• Submit a cleaning enquiry form on this website
• Submit a contact form on this website
• Send us an email directly

Enquiry Form Information

When you submit a cleaning enquiry, we may collect:

• Your name
• Your email address
• Your telephone number (if you choose to provide it)
• Your company or organisation name (if applicable)
• Property type and location / postcode
• Property condition information that you voluntarily provide
• Cleaning scope, priority areas, and service requirements you describe
• Access instructions, parking notes, and utility information you provide
• Preferred dates and timing information
• Any additional notes or information you include in the enquiry
• Uploaded photographs if a photo upload feature is activated in future (we will update this policy if this occurs)

Contact Form Information

When you use our contact form, we collect:

• Your name
• Your email address
• Your message content

Email Communication

If you contact us directly by email, we retain the email content and any personal information you include for the purpose of responding to and managing your enquiry.

Cookies and Analytics

Our website may use essential cookies to ensure the website functions correctly. With your consent, we may also use analytics cookies to understand how visitors use our website. See our Cookie Policy for full details.

How We Use Your Information

We use the personal information you provide for the following purposes:

• To respond to your cleaning enquiry or message
• To confirm cleaning scope, property details, access arrangements, and service expectations
• To arrange cleaning services where an agreement is reached
• To communicate with you about your enquiry or cleaning arrangement
• To comply with legal and regulatory obligations where applicable

We do not use your personal information for unsolicited marketing without your consent.

Legal Basis for Processing

We process your personal information on the following legal bases:

• Contract performance: Where processing is necessary to respond to your enquiry and arrange services.
• Legitimate interests: To manage and respond to enquiries and communications effectively.
• Consent: Where you have provided consent, for example by agreeing to the form consent checkbox.

Who We Share Information With

We do not sell, rent, or trade your personal information to third parties.

We may share your information with service providers who help us operate our website or manage communications, where they process information on our behalf and are bound by appropriate data protection obligations.

We may disclose information where required to do so by law, court order, or regulatory authority.

Data Retention

We retain personal information submitted via enquiry and contact forms for as long as is reasonably necessary to manage your enquiry, complete any resulting cleaning arrangement, and fulfil our legal obligations.

Where an enquiry does not result in a cleaning arrangement, we will retain your information for a reasonable period before securely deleting it.

You may request deletion of your information at any time by contacting us.

Your Rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to any legal obligations)
• Object to or restrict processing of your information
• Data portability (where applicable)
• Withdraw consent at any time (where consent is the legal basis)

To exercise any of these rights, please contact us at: [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe we have mishandled your personal information.

Data Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We recommend that you review the privacy policy of any website you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

DeepPure Cleaning Ltd
Email: [email protected]
Registered address: Flat 14, 21 Grosvenor Gate, Leicester, LE5 0TL, United Kingdom